Refund Policy & Warranty Info

IN GENERAL

Thank you for choosing Morus Technology and we hope you are happy with your purchase. Morus Tech has 100% control over our product technology and a 100% strict QC system. We do our very best to guarantee the quality of our products. However, if for any reason you are not completely satisfied with the product you bought, then Morus Team will provide you with straightforward warranty service and handle it in the easiest way possible. Please see below about the specific terms.

WARRANTY

Duration:

 Morus Zero 1 year (2 years in the EU) 
Warranty duration for some parts/consumables are separately provided

Following Conditions Are Excluded from The Warranty Qualification:

  • Products without sufficient proof of purchase from our official sales channels
  • Unauthorized opening of the product shell or products that have been repaired by a third party
  • Products that are man-made damaged (including falls, violent removal, water, etc.)
  • Damage caused by product abuse (including non-compliance with product manual)
  • Products lost or stolen after delivered
  • Products whose warranty qualification have expired
  • Non-quality issues
  • Free products
  • Damage from external sources

 Service:

  • For day-to-day product usage problems or functional problems that can be solved directly through simple debugging, we provide dedicated technical support to assist you in solving the problem.
  • For product quality issues or functional problems that require additional accessories or parts to solve, we will reissue the parts you need + provide dedicated technical support to assist you in solving the problem.
  • For problems that the product cannot be used normally and cannot be solved by any of the above methods, we will arrange a refund or exchange for you after contacting you and confirming your warranty qualification.

Return & Refund Policy

Unconditional Refund

We can offer you an unconditional refund if the items are not shipped, just contact our customer support team and provide your order number.

Unconditional Return + Refund for Products with No Quality Issues

  1. All returns for refund must be postmarked within 14 days of the date the item was delivered to the designated shipping address.
  2. When contacting our customer support team, you need to provide valid proof of purchase from our official sales channels.
  3. The returned items must be new and unused, with all original tags and labels attached, all parts & accessories included, no manual damages, and shipping costs prepaid.

Return + Refund or Exchange for Products with Quality Issues (Non-Human Damage)

  1. All returns must be postmarked within 30 days of the date the item was delivered to the designated shipping address.
  2. When contacting our customer support team, you need to provide valid proof of purchase from our official sales channels.
  3. The returned items must be new and unused, with all original tags and labels attached, all parts & accessories included, no manual damages, and shipping costs prepaid.
  4. In this condition, all transport costs will be covered by Morus Tech but we can only repay you after receiving the returned item.

    Reissue for Missing Parts

    Please contact us within 14 days after receiving the items with valid proof of purchase from our official sales channels, our support team will send you the missing parts.

    *Any discounts or coupon codes you used at the time of purchase will become invalid after the refund*

    WAYS TO OBTAIN CUSTOMER SUPPORT

    1. Contact our customer support team at support@morustech.com with valid proof of purchase from our official sales channels and the product serial number, describe your problem in as much detail as possible (if there are pictures or small videos, it will be more convenient for our support staff to help you solve the problem). We will reply you within 2 working days (excluding weekends and holidays; there may be a slight delay in peak sales season)
    2. After receiving your message and confirming your warranty qualification, our customer support team will provide you with corresponding services according to your specific requirements. If the conditions for exchange or return are met, we will provide you with the return mailing information to assist you in the next steps.
    3. After receiving your return and checking the condition of the item, we will process your return/refund/exchange. From receipt of your item, please have us at least 7 days to process your return. We will notify you via email once the process is finished.
    4. Once the 30-day refund/replacement window closed, the only claim for the product is through our warranty.

    NON-WARRANTY INQUIRES

    In the conditions that the warranty terms are not met, if you need accessories or parts for the products, you can still feel free to contact our customer support team and we will assist you in purchasing the corresponding items.