About Morus Zero
Want to say goodbye to the back-and-forth of the laundromat? Shop for Morus here
How Morus Zero achieve fast drying in 15 minutes?
Morus Zero has patented dehydration technology that involves a specially designed BLDC motor, multiple sets of sensors, and intelligent control programs, which can automatically adjust the pressure, heating power, and other parameters during the drying process to accelerate the evaporation of water and ensure drying clothes fastly and efficiently.
How many clothes does Morus Zero handle in a load?
It can take about 7 to 8 XL size adult shirts (12 to 14 face towels.), which is perfectly enough for 3-4 people's daily drying.
Also, to prevent overloading, we suggest you thoroughly spin dry using the washing machine before putting it in the dryer.
How much voltage does Morus Zero use? What type of plug comes with it?
We have 110V-120V AC voltage versions for different countries and are compatible with 50Hz and 60Hz frequencies.
Can I manually set its drying temperature and drying time?
The drying temperature is preset and you can not manually select the value. The minimum temperature of the mode is 45°C and the maximum temperature is 65 ° C.
Although, Morus Zero will provide a variety of drying modes corresponding to different temperature parameters for users to choose from.
Can I use it to dry my shoes?
Morus Zero has a dedicated shoe drying function, and we have additionally designed a shoe drying rack to go along with this function for your convenience. This add-on will be offered to you for free along with the package.
Does Morus Zero has a lint trap? How often should I clean it?
Morus Zero comes with a lint trap which is used to capture the lint during drying. Since the amount of lint from different clothes is different, to make the machine work perfectly, it's suggested to check the lint filter after every one or two dryings. We have made the maintenance super easy to perform. You can read our user manual for the specific steps.
Can I dry jeans, bras, or other items with metal parts in the machine?
Clothing with a small amount of metal, such as metal buttons, metal fasteners, and metal accessories, does not affect the use of the product. However, it cannot be used for drying pure metal.
All questions regarding your shopping experience on the store and the payment process.If you want join us, learn more about your order information and new products of morus. Register Your Morus.
What is the status of my order?
To check your order status, simply log into your account and click "Order History."
Do I need to setup an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product's warranty information. Additional features will be added to the account page in the near future.
When is my credit card charged?
Your credit card will be charged within 24 hours from the time you place your order.
Can I combine a discount code with a sale?
Our discount or promotional codes are only usable one at a time and cannot be stacked on top of other existing deals. You cannot use more than one discount code per order. This will be reflected in your cart if you apply the code on a sale item.
To see what great deals we have on right now, be sure to check out our home page here!
What is included in my Morus Zero order?
You might be wondering what comes in the Morus box! When you order a Morus Zero, your order will include:
- Morus Zero
- 110 - 120V Power cable
- User manual
- Quick guide
- Shoe rack
About Shipping, Returns, & Warranty
How long will it take to get my orders?
Once placed, your order will typically ship from our warehouse within 1-2 business days.You'll get your Morus in 4-5 days.
We love our warehouse team, and they need breaks too... standard delivery orders placed on holidays and weekends will be shipped the following business day.
Please note that in case of some uncontrollable factors, your delivery time will be delayed. Please pay attention to our Shipping policy.
What is the Morus Warranty?
Morus comes with a standard 1-year warranty/ 1-year Happiness Guarantee upon product registration*.
The Warranty applies should your Morus have a manufacturing defect in the product material or workmanship within the stated Warranty period. The warranty is non-transferable and proof of purchase is required to claim.
What is your return policy?
Just email us at firstname.lastname@example.org, and we'll give you return instructions and send you a pre-paid shipping label. Please reach out to the retailer you purchased from if you need to return to a third party.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com