Return Policy

Our Return and Exchange Policy allows for most products purchased from Morus to be returned within 30 days from the date of receipt without any reason, with certain exceptions.
Morus will offer an exchange if there are any quality issues with the product within 30 days from the date of receipt. We will provide a refund if an exchange unit is not available.
The returned product should maintain its original quality and function, and the product itself, packaging, accessories, gifts, instructions, trademark labels, etc., should be complete and intact without any human damage, have not been activated, and should not affect secondary sale. Morus will refund the full product price, and no restocking fee will be charged for product returns.
We reserve the right to refuse return requests under the following circumstances:
  • Products not purchased from the official Morus Store.
  • Lack of order/serial number in the Morus Store system or mismatched serial number.
  • Inability to provide a legal purchase certificate or receipt.
  • Forged or altered purchase certificates or receipts.
  • Return requests submitted beyond the specified time period as per applicable laws and regulations.
  • Incomplete product returns, including missing items from the original factory packaging.
  • Damage to the product's appearance due to human causes.
  • Unauthorized repairs, modifications, or tampering with certification marks, labels, or packaging.
  • Traces of use that cannot be restored to the original state.
  • Quality issues caused by collisions, unauthorized modifications, foreign substance intrusion, incorrect installation, or improper use.
  • Returns due to logistics damage, missing items, or incorrect product sent, where the recipient has signed without providing relevant credentials from the logistics company.
  • Products damaged due to force majeure factors such as fire, flood, lightning, traffic accidents, etc.
  • Goods made to your specifications or personalized items.
  • Sealed audio or video recordings or sealed computer software that has been unsealed after delivery.
  • Other circumstances stipulated by applicable laws and this policy.
Return Guidelines
(a) To request a return, please click the "Apply for Return/Exchange" button on the "My Orders" page of the Morus Store within 30 days from the date of receiving the products. You can also submit a return request by emailing or through other online support channels.
(b) After submitting a return request, we will contact you via email or other means to confirm your return requirements. Please review and respond to our communication. Contacting you does not imply automatic approval of your return request. The approval of your return application depends on whether the return conditions are met.
(c) Once your return and refund request is approved, please ship the complete product (including the product itself, outer packaging, accessories, gifts, instructions or manuals, trademarks, and original invoices) to the designated address provided by Morus within 14 days from the approval date.
(d) For returns due to product quality issues, Morus's technical support department may need to conduct inspections to determine the presence of such quality issues.
(e) If the product meets the return conditions, we will initiate the refund process within 7 days from the date of receiving the returned product. The timing of the refund appearing in your receiving account depends on your financial institution's internal policies and practices. If we've issued a refund but you haven't received it, please contact your financial institution.
Return Fees
(1) For orders eligible for the no-reason return policy, Morus will not charge any handling fees or additional fees. However, logistics fees and relevant handling fees (if permitted by applicable laws) incurred during the return process will be borne by you. If there are handling fees during the return process, these fees may be charged by your credit card issuer or payment institution based on the terms of the payment agreement you've agreed to. For questions, please contact your card issuer or payment institution. If your return does not meet the conditions for free shipping, Morus reserves the right to deduct the shipping fee from the refund amount.
(2) Basic fees incurred for returns due to quality issues will be covered by Morus, including logistics fees.
(3) If you choose not to return the gift or if the gift cannot be returned, you should pay the indicated gift price as specified in advance. Morus reserves the right to deduct the pre-indicated gift price from the refund amount without receiving the returned gift. Gifts can include, but are not limited to, physical items, points, vouchers, and coupons.
We reserve the right to refuse exchange requests under the same circumstances as mentioned above.